A community around using social tech for social impact
Digital public services
Information
Exploring how to ensure that the consumer interest is at the heart of digital public services design and delivery (Photo from Flickr)
Members: 27
Latest Activity: May 5
More about the project
Consumer Focus worked with David Wilcox of Social by Social to combines online discussion and a workshop on March 15 2010 for specialists, with research and other inputs. Lauren Ivory and Paul Clarke facilitated the workshop.
The main work on the project ended in March 2010, but you are welcome to join this group for further discussion and updates . If you aren't yet a member of this SocialbySocial community, please sign up and then join this group through the link on the right.
To contribute you can add to the comment wall below, comment on a forum post, or create your own post. Any queries about this group and online discussions, please contact David Wilcox.
Reports from the workshop and other content is now consolidated on a wiki here.
Discussion Forum
We Direct gov - opportunities for future action 5 Replies
The full report of the We Direct gov workshop held on 15 March 2010 is now online at http://digips.wikispaces.com, as well as analysis of key principles of consumer-centered design, there are some su…
Started by Liz Coll. Last reply by Colin Griffiths May 5.
We Direct gov - workshop report now published
We are pleased to let you know that the report of the workshop on 15 March is now up and running at http://digips.wikispaces.com, with footage from the day, and an analysis of the working groups’ dis…
Started by Liz Coll Mar 31.
Comparing like with like? do digital public services have to reach the same standards as private online services?
Research by Consumer Focus' predecessor, the NCC showed that people often have a complex relationship with public services – caring about them, wanting them to work well for everyone but at the same…
Started by Liz Coll Mar 10.
In digital public services, are there certain things that only central government can and should be doing? 1 Reply
In our report on Directgov, Consumer Focus suggested that the government could cut down on the services and transactions that it is trying to deliver online, and to focus on doing less to a much high…
Started by Liz Coll. Last reply by James Munro Mar 10.
Comment Wall
Add a Comment
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Comment by David Wilcox on March 28, 2010 at 1:30pm
- Reports from the March 15 workshop are now taking shape on a wiki here. We'll be finishing that next week, together with a downloadable version of the report.
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Comment by Lauren Ivory on March 12, 2010 at 8:58pm -
Hi all,
We're all looking forward to the workshop this Monday (!) Just as a reminder you'll find us at:
RIBA
66 Portland Place,
London,
W1B 1AD
Looking forward to seeing all those who have signed up there!
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Comment by dominiccampbell on February 23, 2010 at 8:22pm - Thanks David - that would be great although I'm actually there reporting back the initial findings on 16th March. But this will only be version 1 so anything that comes out of 15th will still be very welcome!
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- thanks Dom - maybe we could tweak the March 15 workshop to tie in more closely. Lauren?
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Comment by dominiccampbell on February 23, 2010 at 3:03pm
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Hi all
I just wanted to point you at a piece of work we are leading with Harvard Kennedy School looking at the future of e-enabled public service delivery.
All ideas welcome - seems v relevant to your work here.
Thanks
Dom
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Comment by Lauren Ivory on January 22, 2010 at 6:32pm
- will also be at #ukgc10- hoping to prod into questions such as "what is the difference between the useful and the used?" in terms of digital public services at present I'd quite like to explore what actually *is* at the moment. I'll be blogging through the day so hopefully will get into some really interesting conversations :)
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- Tomorrow - January 23 - I'll be at the UK Government Barcamp looking for ideas and interviews to aid our thinking about better digital public services through user involvement. There are no more tickets, but you can follow the action on Twitter and also see videos and blogging on the network site.
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- Hi folks - thanks for joining the group. I realise the opening forum post is a bit flat, so do feel free to start another if you wish ... e.g. is this a sufficiently radical approach? What are the practical difficulties for commissioners? EWho has done any work on this? Are there good examples around?
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