Programme for Workshop- comments and suggestions welcome!

Hi all!

Here is the first draft of the agenda for the day, in the spirit of co production it'd be great to gain some feedback and suggestions on how it can be shaped further. What will the main conversations of the day be? What are the main issues that need to be covered in this area? 

As the event draws nearer we'll be looking to opening the invitations more wider- so if you aim to attend and haven't yet replied please do so by emailing digipscf@googlemail.com

Look forward to hearing your thoughts!

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Workshop: 15th March – Agenda

9.30-10 Arrivals & coffee

10.15-11 The customers’ place in service design – 

Reviewing the evidence to date: content from the online document itself; the online consultation responses to it, and from additional online contributions received.

11-11.15 Agreement of the main themes as a structure for the rest of the workshop

11.15- 11.30 Coffee break

11.45-12.45 Divide into groups to take on a theme: one to each group [5 groups of 4-7]

Work brief: focus on two questions:

A: What should the guiding principles relating to this theme? Where is the evidence of good, relevant practice in doing this well?

B: What is needed to make these principles work in reality? Draw on your experiences of real-world service development.

12:45-1:30 Lunch

1:30-1.45 Stress-testing

1.45-2.30 Theme passed back to original group – to work up and develop any areas picked up in the stress-testing.

2.30-3 Complete by groups presenting back their developed and co-created themes, issues raised and possible solutions and ways forward.

3 Wrap-up and summary of further actions (e.g. publication of content) – no more than 10 mins

Again, all comments welcome- and we look forward to seeing you there!