Share 'In digital public services, are there certain things that only central government can and should be doing?'

In our report on Directgov, Consumer Focus suggested that the government could cut down on the services and transactions that it is trying to deliver online, and to focus on doing less to a much higher quality. The idea being that priorities should be set by citizens' needs and requirements as opposed to what was possible for the provider to deliver. Others have argued for even greater freeing up…