Lauren Ivory's Page

10 days to go: We direct gov: putting consumers at the heart of digital public services Consumer Focus is inviting a range of innovators, public service designers, providers and consumer representatives to a participant led workshop on the 15th Ma…

Workshop: 15th March – Agenda 9.30-10 Arrivals & coffee 10.15-11 The customers’ place in service design –  Reviewing the evidence to date: content from the online document itself; the online consultation responses to it, and from additional onli…

Consumer Focus are holding a workshop to develop on their paper 'does Directgov deliver?' Liz Coll of Consumer Focus raised some really interesting points in her recent blog post on the subject of user involvement and how we can start to open up dis…