A community around using social tech for social impact

January 2010 Blog Posts (6)

Digital public services: join us for a workshop

When thinking about digital public services, it’s easy to get bogged down in jargon like g-cloud, data mash-ups, web 2.0 (or is it 3.0 now), and the tantalising promise of having a ‘government on the web not of the web’. But this article I saw recently by a man venting his frustration at registering his tax return online, reminded me why as the national organisation for consumers,… Continue

Added by Liz Coll on January 30, 2010 at 13:28 — No Comments

The tough issues in user involvement

The GovCamp event on Saturday was a terrific opportunity to ask the assembled tech and policy experts, innovators and creative disruptors, how they thought we might get more user involvement in the development of digital public services to improve quality, and/or save money. It's a project we are working on for Consumer Focus,… Continue

Added by David Wilcox on January 25, 2010 at 14:52 — 2 Comments

The Social Civic Nudge

It seems like such a simple idea – people are talking to each other online and they are even talking to each other about civic issues – surely we can use the social web to increase levels of democratic participation?

Anyone who is interested in using the social web to effect levels of citizen engagement is following this train of thought – and there are already many really interesting trials and pilots in place. Online is not the only potential solution to the problem of how to… Continue

Added by Kirsty Russell on January 25, 2010 at 12:00 — 3 Comments

Developing better digital public services through user involvement

Following a critical review of Directgov - the Government's central online portal - the official consumer champion Consumer Focus promised a campaign to ensure that users of digital public services get a better experience in future.

What's needed to achieve this, Consumer Focus believes, is a stronger user perspective on digital service delivery from the very… Continue

Added by David Wilcox on January 14, 2010 at 11:48 — 1 Comment

How to Join This Network: Ensuring new members are also community members

This might be the first private online network you've joined - or maybe you can't even count the number of groups and networks you belong to online. Either way, we want this network to be a safe place for ideas, an easy way for people interested in the issues discussed to find each other, and a secure place for members to find and network with each other. As all online spaces are, we are susceptible to spammers and trolls (not the under-the-bridge type, but the ones who may want you to find… Continue

Added by Amy Sample Ward on January 10, 2010 at 18:00 — No Comments

Quite sociable

Before Christmas, we announced to the Knowledge Hub advisory group that we'd be using the Social by Social network as our online home for shaping and developing Knowledge Hub. This might seem a slightly perverse decision considering that the IDeA already administers a… Continue

Added by Ingrid Koehler on January 5, 2010 at 13:39 — 4 Comments

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